| Frequently Asked Questions |
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| Rules and Guidelines The following is created for the well being of the members of this club. Please let us know if anyone breaks any of the guidelines.
Enjoy yourself, have fun, and make friends. That's a direct order!! :) Back to top |
| Fan Club |
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| Are you a real fan club? Yes, are you a real person? j/k. We have been around since 1994 and is the last remaining NKOTB fan club. Although unofficial, we provide the same services as an official club excluding official merchandise sales, Meet & Greets, and presales to performances. Back to top |
| Why do I have to pay/donate? Your funds go directly into the Club. It pays for the website, production of the FTM magazine, and membership packages including postage and handling. Staff does not gain any monetary benefits. We strictly do it for the love of NKOTB. Back to top |
| Does NKOTB know about this fan club? Danny and his record companies allowed the fan club to promote both Second Face and Coming Home. Joe said at a 2006 Meet & Greet that he has visited the club. Donnie was given an FTM packet at the Best Buy Burbank, CA CD signing. Jonathan was given our business card in Cologne, Germany. Back to top |
| Do you have contact with any of the NK's? Absolutely! Don't you feel special now? Back to top |
| If I send the staff my address will they give it to the guys? No, we're not couriers. Write their personal management. Back to top |
| Does any of the NK members visit the site? Not on a regular basis. They are way too busy with their careers for frequent visits; however, we were told personally that Joe has been to the fan club. Perhaps in the future we might even have one of them as a Guest in our chatroom. Back to top |
| If I am NOT a fan can I still join? Why would you want to? Unless you are fan or a supporter of the guys, we do not recommend this club for you. Back to top |
What's in my membership package?*
* Membership packages may take up to 24 weeks for delivery. All information regarding shipment is readily available on the Soundcheck Message Board. Packages are mailed via USPS ground mail. Back to top |
| Why do pkgs take up to 24 weeks? Please remember that we are all fans just as everyone else. We do this out of love for the guys and to offer a fun and drama-free family atmosphere for our fellow fans. Although this club has been around for almost 15 years, for the last eight years we were only doing an online site and message board (previously on MSN). When the club first started offline in 1994, we were offering packages, but nothing of this magnitude. In 2007, we decided to revise the club and put what we loved and missed doing with the offline version together with the online club, thus the 're-opening' in February of 2008. That means there was no money in the club prior to the 're-opening'. It was only through donations that were able to purchase a domain and a toll-free hotline. We had to wait until there was enough money to purchase everything from tshirts, to pens, magnets, and so forth. Items are purchased from individual companies and they do things on their own time. This club is nothing without your support. Back to top |
| If I am a member of this fan club, what would I expect? Sex, drugs, and rock n roll! Woops! Did we say that out loud? We mean -- Love, info, and a whole bunch of Blockheads. We are a not politically correct fan club which means all your info is valued no matter how disturbing you and your messages are j/k Back to top |
| Email Terms & Conditions |
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| How to check emails Go to: http://email.facethemusicfanclub.com Back to top |
| Change my password For first time users: Log on to: http://changepw.facethemusicfanclub.com Click on Settings then Change Password If you've lost your password, please use the Contact form or PM any staff member. Back to top |
| What are the storage limits? Your mailbox has a quota of 10MB or 1,000 e-mails. No single e-mail can be larger than 5MB and some may be limited to a size closer to 3MB. Back to top |
| How many e-mails can be sent at once? You can send up to 99 e-mails at once. Back to top |
| What does POP3 mean? POP3 stands for Post Office Protocol version 3. When an e-mail is sent to you, it is stored on a server (called the POP3 server) until it is downloaded via your e-mail client (Outlook, Netscape mail, etc.). After the e-mail has been downloaded to your client, it is removed from the server. Back to top |
| What does IMAP mean? IMAP (Internet Message Access Protocol) is an advanced protocol for sending and receiving e-mail. It is a method of accessing e-mail messages which are stored on a mail server. E-mail stored on an IMAP server can be accessed from different computers using an e-mail client such as Outlook or Eudora. This is possible because the messages are stored on the server, unlike POP3, where you have to download the messages to your local system. A strong advantage of IMAP over POP3 is the ability for users to set up IMAP directories on the server. Incoming mail can then be organized into the correct directory. This is especially helpful if the IMAP e-mail account is shared by more than one user. Back to top |
| POP3 Setup To configure an e-mail client, such as Outlook, for POP3 protocol, you will need the following information: Server Type: POP3 Incoming Server: mail.1and1.com (port 995, SSL) Outgoing Server: mail.1and1.com (port 587, SSL) E-mail Address: your-name@facethemusicfanclub.com User Name: your-name@facethemusicfanclub.com Password: your-password Note: The outgoing server needs to be authenticated with user name and password. Back to top |
| IMAP Setup To configure an e-mail client, such as Outlook, for IMAP protocol, you will need the following information: Server Type: IMAP Incoming Server: imap.1and1.com (port 993, SSL) Outgoing Server: smtp.1and1.com (port 587, SSL) E-mail Address: your-name@facethemusicfanclub.com Password: your-password Note: The outgoing server needs to be authenticated with user name and password. Back to top |
| IMAP/POP setup in iPhone You can set up and make changes to an e-mail account directly on the iPhone or the iPod Touch with your pre-existing e-mail account. You will simply need the standard e-mail account information: username, password, and the incoming and outgoing mail server host information for your domain. Enter account settings directly on iPhone: 1. If this is the first account you're setting up on the iPhone or the iPod Touch, tap Mail. Otherwise, from the Home screen choose Settings > Mail > Accounts > Add Account.2. Choose your e-mail account type. For setting up e-mail to work with your (mt) Media Temple service choose Other. 3. Select server type - IMAP or POP, and enter account information. Fill in your information: Name: Address: your-name@facethemusicfanclub.com Description: Incoming Mail Server Host Name: mail.1and1.com OR imap.1and1.com User Name: your-name@facethemusicfanclub.com Password: your-password Fill in your information: Outgoing Mail Server (SMTP) Host Name: smtp.1and1.com User Name: your-name@facethemusicfanclub.com Password: 0000000 (seven zeros) and Tap Save to save the entered information. 5. Upon successful completion of the mailbox setup you are taken back to the Mail Settings screen. 6. If you used the IMAP setting follow the additional steps below: To download the Inbox folders such as the Sent Items, from the Home screen choose Settings > Mail > choose your account... And click on Advanced, then for the IMAP Path Prefix enter INBOX in all capital letters. You may also want your iPhone or iPod Touch to store your “Sent” and “Draft” messages on the server you can also change this setting in the advanced settings area. Back to top |
| Login and Registration Issues |
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| Why can't I log in? Have you registered? Seriously, you must register in order to log in. Have you been banned from the site? (A message will be displayed if you have.) If so, use the Contact form to find out why. If you have registered, paid your membership fee, and are not banned and you still cannot log in then check and double-check your username and password. Usually this is the problem; if not, contact us -- we may have incorrect configuration settings for the site. Back to top |
| Why do I need to register at all? Registration will give you access to additional features not available to guest users such as access to the exclusive FTM Magazine with the ability to advertize your business, joining NKOTB Soldiers street team, your very own @facethemusicfanclub.com email, private messaging, emailing to fellow users, usergroup subscription, etc. It only takes a few minutes to register so it is recommended you do so. Back to top |
| Why do I get logged off automatically? If you do not check the Log me in automatically box when you log in, the site will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access the site from a shared computer, e.g. library, internet cafe, university cluster, etc. Back to top |
| How do I prevent my username from appearing in the online user listings? In your profile you will find an option Hide your online status; if you switch this on you'll only appear to site administrators or to yourself. You will be counted as a hidden user. Back to top |
| I've lost my password! Don't panic! While your password cannot be retrieved it can be reset. To do this go to the login page and click I've forgotten my password. Follow the instructions and you should be back online in no time. Back to top |
| I registered but cannot log in! Registration requires immediate payment and approval from the fan club staff prior to log in rights. If you have registered and do not immediately pay, not to worry. You have 14 days from registration date to pay; otherwise, your account will be deleted. Back to top |
| I registered in the past but cannot log in anymore! The most likely reasons for this are: you entered an incorrect username or password (check the email you were sent when you first registered) or we have deleted your account. Back to top |
| User Preferences and settings |
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| How do I change my settings? All your settings (if you are registered) are stored in the database. To alter them click the Profile link, at the top navigation bar. This will allow you to change all your settings. Back to top |
| The times are not correct! The times are almost certainly correct; however, what you may be seeing are times displayed in a timezone different from the one you are in. If this is the case, you should change your profile setting for the timezone to match your particular area, e.g. London, Paris, New York, Sydney, etc. Please note that changing the timezone, like most settings, can only be done by registered users. So if you are not registered, this is a good time to do so, if you pardon the pun! Back to top |
| I changed the timezone and the time is still wrong! If you are sure you have set the timezone correctly and the time is still different, the most likely answer is daylight savings time (or summer time as it is known in the UK and other places). The site is not designed to handle the changeovers between standard and daylight time so during summer months the time may be an hour different from the real local time. Back to top |
| My language is not in the list! The most likely reasons for this are either we did not install your language or someone has not translated this site into your language. Try asking us if we can install the language pack you need or if it does not exist, please feel free to create a new translation. Back to top |
| How do I show an image below my username? There may be two images below a username when viewing posts. The first is an image associated with your rank; generally these take the form of stars or blocks indicating how many posts you have made or your status on the message boards. Below this may be a larger image; this is generally unique or personal to each user. Back to top |
| How do I change my rank? In general you cannot directly change the wording of any rank (ranks appear below your username in topics and on your profile depending on the style used). Most sites use ranks to indicate the number of posts you have made and to identify certain users. For example, moderators and administrators may have a special rank. Please do not abuse the site by posting unnecessarily just to increase your rank -- you will probably find the moderator or administrator will simply lower your post count. Back to top |
| When I click the email link for a user it asks me to log in. Sorry, but only registered users can send email to people via the built-in email form (if the admin has enabled this feature). This is to prevent malicious use of the email system by anonymous users. Back to top |
| Posting Issues |
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| How do I post a topic on a message board? Easy -- click the relevant button on either the message board or topic screens. You may need to register before you can post a message. The facilities available to you are listed at the bottom of the message board and topic screens (the You can post new topics, You can vote in polls, etc. list) Back to top |
| How do I edit or delete a post? Unless you are the site admin or message board moderator you can only edit or delete your own posts. You can edit a post (sometimes for only a limited time after it was made) by clicking the edit button for the relevant post. If someone has already replied to the post, you will find a small piece of text output below the post when you return to the topic that lists the number of times you edited it. This will only appear if no one has replied; it also will not appear if we edit the post. Please note that normal users cannot delete a post once someone has replied. Back to top |
| How do I add a signature to my post? To add a signature to a post you must first create one; this is done via your profile. Once created you can check the Add Signature box on the posting form to add your signature. You can also add a signature by default to all your posts by checking the appropriate radio box in your profile. You can still prevent a signature being added to individual posts by un-checking the add signature box on the posting form. Back to top |
| How do I create a poll? Creating a poll is easy -- when you post a new topic (or edit the first post of a topic, if you have permission) you should see a Add Poll form below the main posting box. If you cannot see this then you probably do not have rights to create polls. You should enter a title for the poll and then at least two options -- to set an option type in the poll question and click the Add option button. You can also set a time limit for the poll, 0 being an infinite amount. There will be a limit to the number of options you can list, which is set by us. Back to top |
| How do I edit or delete a poll? As with posts, polls can only be edited by the original poster, a moderator, or site administrator. To edit a poll, click the first post in the topic, which always has the poll associated with it. If no one has cast a vote then users can delete the poll or edit any poll option. However, if people have already placed votes only moderators or administrators can edit or delete it; this is to prevent people rigging polls by changing options mid-way through a poll. Back to top |
| Why can't I access a message board? Some messages may be limited to certain users or groups. To view, read, post, etc. you may need special authorization which only the message board moderator and site administrator can grant, so you should contact them. Back to top |
| Why can't I vote in polls? Only registered users can vote in polls so as to prevent spoofing of results. If you have registered and still cannot vote then you probably do not have appropriate access rights. Back to top |
| Formatting and Topic Types |
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| What is BBCode? BBCode is a special implementation of HTML. Whether you can use BBCode is determined by us. You can also disable it on a per post basis from the posting form. BBCode itself is similar in style to HTML: tags are enclosed in square braces [ and ] rather than < and > and it offers greater control over what and how something is displayed. For more information on BBCode see the guide which can be accessed from the posting page. Back to top |
| Can I use HTML? Yes, you can disable it on a per post basis from the posting form. Back to top |
| What are Smileys? Smileys, or Emoticons, are small graphical images which can be used to express some feeling using a short code, e.g. :) means happy, :( means sad. The full list of emoticons can be seen via the posting form. Try not to overuse smileys, though, as they can quickly render a post unreadable and a moderator may decide to edit them out or remove the post altogether. Back to top |
| Can I post Images? Images can indeed be shown in your posts. However, there is no facility at present for uploading images directly to this site. Therefore you must link to an image stored on a publicly accessible web server, e.g. http://www.some-unknown-place.net/my-picture.gif. You cannot link to pictures stored on your own PC (unless it is a publicly accessible server) nor to images stored behind authentication mechanisms such as Hotmail or Yahoo mailboxes, password-protected sites, etc. To display the image use either the BBCode [img] tag or appropriate HTML (if allowed). Back to top |
| What are Announcements? Announcements often contain important information and you should read them as soon as possible. Announcements appear at the top of every page in the message board to which they are posted. Whether or not you can post an announcement depends on the permissions required, which are set by us. Back to top |
| What are Sticky topics? Sticky topics appear below any announcements in viewforum and only on the first page. They are often quite important so you should read them where possible. As with announcements we determines what permissions are required to post sticky topics in each message board. Back to top |
| What are Locked topics? Locked topics are set this way by us. You cannot reply to locked topics and any poll contained inside is automatically ended. Topics may be locked for many reasons. Back to top |
| Private Messaging |
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| I cannot send private messages! There are three reasons for this; you are not registered and/or not logged on, we have disabled private messaging for the entire site, or we have prevented you individually from sending messages. If it is the latter case you should try asking us why. Back to top |
| I keep getting unwanted private messages! In the future we will be adding an ignore list to the private messaging system. For now, though, if you keep receiving unwanted private messages from someone, inform us -- we have the power to prevent a user from sending private messages at all. Back to top |
| I have received a spamming or abusive email from someone on this site! We are sorry to hear that. The email form feature of this site includes safeguards to try to track users who send such posts. You should email us with a full copy of the email you received and it is very important this include the headers (these list details of the user that sent the email). We can then take action. Back to top |
| Attachments |
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| How do I add an attachment? You can add attachments when you post a new post. You should see a Add an Attachment form below the main posting box. When you click the Browse... button the standard Open dialogue window for your computer will open. Browse to the file you want to attach, select it and click OK, Open or doubleclick according to your liking and/or the correct procedure for your computer. If you choose to add a comment in the File Comment field this comment will be used as a link to the attached file. If you haven't added a comment the filename itself will be used to link to the attachment. If the site administrator has allowed it you will be able to upload multiple attachements by following the same procedure as described above until you reach the max allowed number of attachments for each post. The site administrator sets an upper limit for filesize, defined file extensions and other things for attachments on the site. Be aware that it's your responsiblity that your attachments comply with the sites acceptance of use policy, and that they may be deleted without warning. Please note that the sites owner, webmaster, administrator or moderators can not and will not take responsibility for any loss of data. Back to top |
| How do I add an attachment after the initial posting? To add an attachment after the initial posting you'll need to edit your post and follow the description above. The new attachment will be added when you click Submit to add the edited post. Back to top |
| How do I delete an attachment? To delete attachments you'll need to edit your post and click on the Delete Attachment next to the attachment you want to delete in the Posted Attachments box. The attachment will be deleted when you click Submit to add the edited post. Back to top |
| How do I update a file comment? To update a file comment you'll need to edit your post, edit the text in the File Comment field and click on the Update Comment button next to the file comment you want to update in the Posted Attachments box. The file comment will be updated when you click Submit to add the edited post. Back to top |
| Why isn't my attachment visible in the post? Most probably the file or Extension is no longer allowed on the forum, or a moderator or administrator has deleted it for being in conflict with the sites acceptance of use policy. Back to top |
| Why can't I add attachments? On some forums adding attachments may be limited to certain users or groups. To add attachments you may need special authorization, only the forum moderator and site admin can grant this access, you should contact them. Back to top |
| I've got the necessary permissions, why can't I add attachments? The site administrator sets an upper limit for filesize, file extensions and other things for attachments on the site. A moderator or administrator may have altered your permissions, or discontinued attachments in the specific forum. You should get an explanation in the error message when trying to add an attachment, if not you might consider contacting the moderator or administrator. Back to top |
| Why can't I delete attachments? On some forums deleting attachments may be limited to certain users or groups. To delete attachments you may need special authorization, only the forum moderator and site admin can grant this access, you should contact them. Back to top |
| Why can't I view/download attachments? On some viewing/downloading forums attachments may be limited to certain users or groups. To view/download attachments you may need special authorization, only the forum moderator and site admin can grant this access, you should contact them. Back to top |
| Who do I contact about illegal or possibly illegal attachments? You should contact the administrator of this site. If you cannot find who this is you should first contact one of the forum moderators and ask them who you should in turn contact. Back to top |
| FAQ |
 |  | FAQ |  |  |
